Returns & Exchanges

At Powertec, we stand behind the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your item is unused and in its original packaging, we will provide a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.